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THANK YOU FOR BEING WITH BSCIC.

BSCIC endeavours in providing Professional, Ethical, Impartial & Value Added Assessments and Registration services to its valued clients. Monitoring and Measuring our Customer's Satisfaction is our motto of this Survey. This Questionnaire would enable us to know:

  • How do you perceive about our impartiality & quality of services?
  • Your expectations from BSCIC Services ?
  • Services where BSCIC requires attention and action?
  • Areas for improvement?
  • The future requirements for us to add value to your Management Systems for a Better Business Performance.

We would appreciate your's some valuable minutes in completing this questionnaire.

Please send this questionnaire duly filled to the attention of Chief Executive, BSCIC at

Thanking you and assuring the best of our services at all times, we remain.

Yours truly,
Sanjay Seth
Chief Executive

Encl: Customer Feedback Questionnaire

   
   
Registration
Gap Analysis Process Improvement
Management Systems Training
CUSTOMER FEEDBACK QUESTIONNAIRE
* fields are mandatory
Cutomer Name *
  Address
  Phone *
  Fax
  E-mail *
  Website
  Customer Representative
 
Designation
 
Registration Services taken from BSCIC
   
ISO 9001
ISO 14001
OHSAS 18001
Others
 
Feedback Elements & Scores:  5 - Excellent, 4 - Very Good, 3 - Good, 2 - Average, 1 - Below Average
 

Response

 
Pleasant Conversation
Excellent
Very Good
Good Average Below Average
 
Timely & Correctness of Information given
Excellent
Very Good
Good Average Below Average
 
Response on Emails
Excellent
Very Good
Good Average Below Average
 
During the Application Process
 
Sales Visit
Excellent
Very Good
Good Average Below Average
 
Correct information sharing such as B018 and understanding of processes
Excellent
Very Good
Good Average Below Average
 
Answering your queries
Excellent
Very Good
Good Average Below Average
 
Quotation response
Excellent
Very Good
Good Average Below Average
 
Assessor Allocation B019, Assessments Delivery & Certification Documents
 
Allocation Information in B019 in advance
Excellent
Very Good
Good Average Below Average
 
Punctuality of Assessors reaching site
Excellent
Very Good
Good Average Below Average
 
Assessments Quality
Excellent
Very Good
Good Average Below Average
 
Assessor Professional Conduct
Excellent
Very Good
Good Average Below Average
 
Timely provision of Assessment Reports
Excellent
Very Good
Good Average Below Average
 
Presentation Quality of Report and Correctness
Excellent
Very Good
Good Average Below Average
 
Timely delivery of Certificate
Excellent
Very Good
Good Average Below Average
 
Correctness of Certificates
Excellent
Very Good
Good Average Below Average
 
Value
 
Price Competitiveness
Excellent
Very Good
Good Average Below Average
 
Correct invoicing, Taxes etc..
Excellent
Very Good
Good Average Below Average
 
Handling of your Complaints, if any
 
Acknowledgement on your complaints
Excellent
Very Good
Good Average Below Average
 
Timely Resolution of your complaints
Excellent
Very Good
Good Average Below Average
   
 

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