| CUSTOMER FEEDBACK QUESTIONNAIRE
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Customer Name * |
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Address |
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Phone * |
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Fax |
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E-mail * |
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Website |
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Customer Representative |
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Designation |
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Registration Services taken from BSCIC |
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Feedback Elements & Scores: 5 - Excellent, 4 - Very Good, 3 - Good, 2 - Average, 1 - Below Average |
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Response |
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Pleasant Conversation |
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Timely & Correctness of Information given |
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Response on Emails |
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During the Application Process |
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Sales Visit |
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Correct information sharing such as B018 and understanding of processes |
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Answering your queries |
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Quotation response |
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Assessor Allocation B019, Assessments Delivery & Certification Documents |
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Allocation Information in B019 in advance |
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Punctuality of Assessors reaching site |
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Assessments Quality |
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Assessor Professional Conduct |
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Timely provision of Assessment Reports |
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Presentation Quality of Report and Correctness |
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Timely delivery of Certificate |
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Correctness of Certificates |
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Value |
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Price Competitiveness |
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Correct invoicing, Taxes etc.. |
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Handling of your Complaints, if any |
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Acknowledgement on your complaints |
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Timely Resolution of your complaints |
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Suggestions |
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Enter Verification Code * |
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